---
title: Why is the scanner laser light not bright?
description: The Scanner laser and light on top of the scanner can become dark/ lose brightness if the device needs to be recharged.
---

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# Why is the scanner laser light not bright?

## The Scanner laser and light on top of the scanner can become dark/ lose brightness if the device needs to be recharged.

A dim light on the Scan2 barcode scanner module indicates the unit has low battery and needs to be recharged. Charge the scanner module on Scan 2 charge dock to recharge the device.

If the scanner lamp appears to burnt out- Rufus Labs will replace the unit -  Contact Rufus Labs Support ([support@rufuslabs.com](mailto:support@rufuslabs.com)) for replacement. 

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